Refund Policy

1. Overview

At CLOUDS NEST LLC, we strive to ensure complete customer satisfaction with all our digital products and services. This Refund Policy outlines our guidelines for refunds and returns on purchases made through our website.

2. Digital Products

Due to the nature of digital products, all sales are generally considered final once the product has been downloaded or accessed. However, we understand that issues may arise, and we handle refund requests on a case-by-case basis.

Refund Eligibility

You may be eligible for a refund if:

• The product is significantly different from its description
• The product files are corrupted or cannot be opened
• You were charged multiple times for the same product
• Technical issues prevent you from accessing your purchase

3. Services

For professional services such as website audits and consulting:

• Before Service Begins: Full refund available if you cancel before work has started
• Service In Progress: Partial refund may be available based on work completed
• Service Completed: No refund available once the final deliverables have been provided

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact us at info@pixelprogllc.com within 14 days of your purchase
2. Include your order number and email address used for the purchase
3. Provide a detailed explanation of the reason for your refund request
4. Include any relevant screenshots or documentation supporting your claim

5. Refund Timeframe

Once your refund request is received:

• We will review your request within 3-5 business days
• You will receive an email notification regarding the status of your refund
• If approved, refunds will be processed to the original payment method within 5-10 business days
• Bank processing times may vary and are outside our control

6. Non-Refundable Items

The following are not eligible for refunds:

• Products that have been fully downloaded and used
• Custom or personalized products created specifically for you
• Services that have been completed and delivered
• Products purchased more than 14 days ago
• Products purchased during sale or promotional periods (unless defective)

7. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their credit card company. Chargebacks can result in additional fees and may lead to account restrictions. We are committed to resolving issues fairly and promptly.

8. Contact Us

For refund requests or questions about this policy, please contact us at: